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Questions? Healthfirst is glad to help you find the answers you need. Our Member Services team gives you quick service online, by phone, or in person at a community location.
Member Support
If you have any questions, please call the Member Services phone number on your Member ID card. If you don't have it available, call the number associated with your Healthfirst health plan below.
The Essential Plan and Leaf Plans
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1-888-250-2220
TTY: 1-888-542-3821
Monday - Friday, 8am to 8pm
TTY: 1-888-542-3821
Monday - Friday, 8am to 8pm
Medicaid Managed Care
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1-866-463-6743
TTY: 1-888-542-3821
Monday - Friday, 8am to 6pm
TTY: 1-888-542-3821
Monday - Friday, 8am to 6pm
Child Health Plus
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1-866-463-6743
TTY: 1-888-542-3821
Monday - Friday, 8am to 6pm
TTY: 1-888-542-3821
Monday - Friday, 8am to 6pm
Personal Wellness Plan
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1-855-659-5971
TTY: 1-888-542-3821
7 days a week, 24 hours a day
TTY: 1-888-542-3821
7 days a week, 24 hours a day
Total and Pro Plans
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1-855-789-3668
TTY English: 1-855-779-1033
Monday - Friday, 8am to 6pm
TTY English: 1-855-779-1033
Monday - Friday, 8am to 6pm
Medicare Advantage Plans
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1-888-260-1010
TTY English: 1-888-542-3821, TTY Español: 1-888-867-4132
Monday - Sunday, 8am to 8pm
TTY English: 1-888-542-3821, TTY Español: 1-888-867-4132
Monday - Sunday, 8am to 8pm
HFIC Small Groups
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Healthfirst PRO/PRO PLUS EPO Plans. Please call Employer Services at
1-855-949-3668
Monday - Friday, 9am to 5pm
1-855-949-3668
Monday - Friday, 9am to 5pm
HFIC IND members
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Healthfirst TOTAL EPO Plans. Please call Member Services at
1-855-789-3668 (TTY 1-855-779-1033)
Monday - Friday, 8am to 6pm
1-855-789-3668 (TTY 1-855-779-1033)
Monday - Friday, 8am to 6pm
Non-Member Support
1-855-710-6074
Monday - Friday, 8am to 6pm
Community Offices
We live and work in the same communities that you do, and we can answer your questions in many languages. Stop by one of our community offices near you.
View Locations