FAQ
Questions? Healthfirst is glad to help you find the answers you need.

Our secure Online Bill Pay system, gives you more choices and flexibility for paying your Individual & Family Plan premium online. You can:
• Making an onetime payment
• Setting up recurring payments
• Cancel inflight payment before 4:00 PM.
• View up to 18 months of Invoices and payment history.
• Receive email payment confirmation.
• Manage Payment methods
• All payments will be posted daily 4:00 pm and 11:00 pm

Reviewing Overview page
• Monthly premium
• Past Due
• Credit
• Total Amount Due

Making a Onetime Payment
• Submit either total amount due or Past amount due
• Call into the call center to make other amounts.
• One Payment can be submitted within 24 hrs

Recurring payments
• Account must be current to setup a recurring payment
• Setting up recurring payment, term and conditions must be accepted.
• Recurring payments total balance will be deducted on your due date
• Recurring payment email notification will be sent.
• All inflight payments must be posted before setting up the recurring payment
• Recurring payments will be deducted on your due date (if the due date falls on weekend/holiday, the payments will be deducted on the prior business day)
• If recurring payment is declined for any reason, your recurring payments will be deactivated and will require you to submit the onetime payment for continuous healthcare coverage. You will need to setup recurring payment again

Healthfirst accepts all of these payment methods for one-time payments and recurring online payments online and by phone:
• Checking or money market account or saving account
• Credit card (VISA, MasterCard & Discover)
• Debit card
• Pre-paid debit card.

You can use a personal check, money order or cashier's check if you want to mail us your payment:

Healthfirst Child Health Plus
P.O. Box 48242
Newark, NJ 07101-4842

Healthfirst Leaf Plans
LB-5645, P.O. Box 95000
Philadelphia, PA 19195-0001

Essential Plans
LB-5645, P.O. Box 95000
Philadelphia, PA 19195-0001

Or, you can pay at our Community Offices.

Due Date
o Medicare Plans : First day of the current month
o Healthfirst Child Health Plus: Must be paid no later than last day of the previous month
o Healthfirst Leaf Plans : First day of the current month
o Medicare Plans : First day of the current month
o Medicare Signature PPO : First day of the current month
o Essential Plan - First day of the current month

It usually takes 2 to 5 business days to process your payment and debit your bank account.
• Payments will be deducted on your due date (if the due date falls on weekend/holiday, the payments will be deducted on the prior business day)

Premiums are due by the 1st of every month to keep your account active, and avoid coverage loss. We recommend you make your payment by the last day of the month before. (Example: If your premium is due February 1st, make your payment by January 31st.)

You get credit for your premium payment on the date you make it (or, if mail, when we receive it).

Healthfirst does not accept cash payments. However we accept the following payment methods
• Checking or money market account or saving account
• Credit card (VISA, MasterCard & Discover)
• Debit card
• Pre-paid debit card.
• Money Orders
• Cashier’s Check

You can view up to 18 months of billing and payment history on Healthfirst.org.

• Payments made the same day can be cancelled before 4 pm.
• For refund requests please contact customer service.

No. Payment due date cannot be changed for your recurring payments, your payment are due on
• Payment date is defaulted to First day of the current month for EP, HFIC and QHP
• Payment date is defaulted to Last day of the previous month for CHP

Yes, but only other members on your plan if they register on Healthfirst.org using your Member ID.